Need help

[Петр]

Hello Developers PhotoFilter
acquired a license and can’t octify it; what could be the problem? I do everything correctly, but the button (s) is not activated. please help


Your product purchased 10 minutes ago

[Antonio]

you should enter exactelly the name sent in the licence and respect upper and lower case

[Петр]

I did everything like right
here in the User:Петр Челидзе <<< (wrote in Russian letters) then I drive the key and I can not press "ok" to activate the license
What am I doing wrong ?

[Antonio]

send me you invoice and key to my mail photofitre@free.fr

[Antonio]

don't received your mail, it's ok now for the key ? (the user / key use UTF-8 char set)

[Lauri21]

Hello, I have the same issue ... I just bought the license (approximately 30 minutes ago) and got the confirmation. I inserted data to registration part but i cant press ok (light grey color, like no button is there). I am pretty sure I am inserting correct data. Can you please somehow check it? I can privately send you my registration data. If this wont be resolved is there any possibility to get my money back as there is no mistake on my side? Thank you

Look like this even when data are filled in:

[Antonio]

of course, send me your licence and your invoice by mail phorofiltre@free.fr

[Lauri21]

of course, send me your licence and your invoice by mail phorofiltre@free.fr

Hello, is the email correct? my mail return back few times

[Antonio]

yes, i receive mails every days...

[Corwin13]

Antonio, il y a une faute de frappe dans cette adresse mail : photofiltre@free.fr et non pas phorofiltre

Antonio, there is a typo in this email address: photofiltre@free.fr and not phorofiltre

[Antonio]

oups it's for that...

mail to : photofiltre@free.fr

[Antonio]

i sent to you a new key yesterday because your name have unicode chars and it can bugs if you don't respect exactelly all letters