no longer scans/acquire image

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suziesheree

no longer scans/acquire image

Message par suziesheree »

I have used photofiltre 6 for quite a few years, when I was forced to upgrade to win10 I downloaded onto new laptop. The scan function worked for a while and then it made photos look negative and now it won't scan at all. If i click the little acquire image nothing happens, if I go through FILE import twain, nothing happens. I cannot even select a source. My printer prints fine from the laptop.
I tried the new photofiltre 7 and the same thing happened.....nothing
suggestions?
thanks
Antonio
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Re: no longer scans/acquire image

Message par Antonio »

did you installed twain drivers for your scanner ?
(I think drivers are in the install CD or on there web site)
Hurtado

Re: no longer scans/acquire image

Message par Hurtado »

Anttonio a écrit :did you installed twain drivers for your scanner ?
(I think drivers are in the install CD or on there web site)
I'm having the same isue as Suzie and I've done this. Could it be possible that drivers are corrupted on my computer or something?
Dernière modification par Hurtado le 05 nov. 2021 16:42, modifié 3 fois.
Antonio
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Re: no longer scans/acquire image

Message par Antonio »

did you selected the source before ? Menu File > Import Twain > Select source...
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