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 Post subject: Image lost: restore Image after error "unable to save image"
PostPosted: 14 Jun 2020 20:55 
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Nouveau(elle)
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Joined: 14 Jun 2020 20:47
Posts: 1
Gender: None specified
PhotoFiltre version: 7
Operating System: Win 10
Dear PhotoFiltre community,

I love Photofiltre and have been using it for some years.

However, today I've spend the whole day on editing a large picture (50MB) (and always saving, of course). Just before the final touches I wanted to save another time when I got an error "unable to save image". I tried saving it under another name, it didn't work. Photofiltre froze and to stop it I had to close the programm. Now the file is completely gone (23kb instead of 50 MB). I tried to restore it via Recuva - no success :-(.

Do you guys happen to have an idea what else I could do and what went wrong :-(? I'm so, so sad, all these hours wasted :-(.

Kind regards,

Saltkrokran


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 Post subject: Re: Image lost: restore Image after error "unable to save im
PostPosted: 15 Jun 2020 9:18 
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Administrateur(trice)
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Joined: 28 Oct 2003 23:49
Posts: 11394
Gender: None specified
i think it's a memory error (image too big or too many layers). In this case you should restart PhotoFiltre.
If he bug occurs when saving, the file is corrupted and can not be recovered.

It is recommended to have 2 or 3 copies of your works when you have lot of layers


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 Post subject: Re: Image lost: restore Image after error "unable to save im
PostPosted: 15 Jun 2020 10:47 
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Administrateur
Administrateur(trice)|Administrateur|Administratrice
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Joined: 02 Feb 2005 10:35
Posts: 12652
Location: 54
Gender: Male
PhotoFiltre version: PF6 + 7 + Studio
Operating System: W10
Hi saltkrokran,

if you want get more usefull memory, you can apply the patch which is described in this topic :
(traduction of french with the Google tool)

http://translate.google.com/translate?hl=en&sl=fr&u=http://www.photofiltre-studio.com/forum/viewtopic.php?t=23117

But it's only a patch and you have to keep good practices and save frequetly your big works.

From this topic i use permanently PFS with this patch and i have no worry.

_________________
Bien plus facile avec PhotoFiltre. Cordialement.
. . Image . . Image


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