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no longer scans/acquire image

Publié : 16 janv. 2018 2:58
par suziesheree
I have used photofiltre 6 for quite a few years, when I was forced to upgrade to win10 I downloaded onto new laptop. The scan function worked for a while and then it made photos look negative and now it won't scan at all. If i click the little acquire image nothing happens, if I go through FILE import twain, nothing happens. I cannot even select a source. My printer prints fine from the laptop.
I tried the new photofiltre 7 and the same thing happened.....nothing
suggestions?
thanks

Re: no longer scans/acquire image

Publié : 16 janv. 2018 9:21
par Antonio
did you installed twain drivers for your scanner ?
(I think drivers are in the install CD or on there web site)

Re: no longer scans/acquire image

Publié : 19 janv. 2018 19:19
par Hurtado
Anttonio a écrit :did you installed twain drivers for your scanner ?
(I think drivers are in the install CD or on there web site)
I'm having the same isue as Suzie and I've done this. Could it be possible that drivers are corrupted on my computer or something?

Re: no longer scans/acquire image

Publié : 20 janv. 2018 10:03
par Antonio
did you selected the source before ? Menu File > Import Twain > Select source...