Acquire Image via the Scan button does not work - get errors
Publié : 12 févr. 2012 0:04
I have been very frustrated with this program. Everything is fine until I use the 'Acquire Image' scanning button.
What happens is that the scanning software for the scanner starts but then I get either a message saying that the device is in use by another process, or it gives me 'Exception Externe EO6D7363' error message.
I have the portable version of 6.5.2 (I don't know if there is an installable .exe version as I got this free program from a site that recommended it - can't remember where now).
Can anyone tell me what I have to do to get this program to work with the scanning function?
Never had this sort of problem before with any other program and I have been using PCs since 1997!
Thanks in advance.
Machine is 1.7Ghz laptop, 1.5Gb ram, Win XP SP3, printer/scanner is HP 3110.
PS. I did just try installing both versions of 6.5.3 and the same thing happens. You cannot blame the 'other' software/hardware manufacturers as yours is the only program that causes trouble in this area. So the fault is in your coding, not the 'other' companies.
What happens is that the scanning software for the scanner starts but then I get either a message saying that the device is in use by another process, or it gives me 'Exception Externe EO6D7363' error message.
I have the portable version of 6.5.2 (I don't know if there is an installable .exe version as I got this free program from a site that recommended it - can't remember where now).
Can anyone tell me what I have to do to get this program to work with the scanning function?
Never had this sort of problem before with any other program and I have been using PCs since 1997!
Thanks in advance.
Machine is 1.7Ghz laptop, 1.5Gb ram, Win XP SP3, printer/scanner is HP 3110.
PS. I did just try installing both versions of 6.5.3 and the same thing happens. You cannot blame the 'other' software/hardware manufacturers as yours is the only program that causes trouble in this area. So the fault is in your coding, not the 'other' companies.